Delivery

Delivery Terms & Conditions

Delivery Areas

We currently deliver orders across the United Arab Emirates. International delivery may be available for selected destinations and is subject to confirmation, applicable customs regulations, duties, taxes, and shipping restrictions.

Delivery Time

Orders within the UAE are generally delivered within 1–3 business days after payment and order confirmation. Customized, personalized, resized, or made-to-order jewellery may require additional processing time, which will be communicated to the customer before dispatch.

Secure & Insured Delivery

Due to the high value of gold and jewellery products, all orders are carefully packaged and may be shipped through a secure and insured delivery service. Tracking information will be provided when available.

Identity Verification & Signature

For security purposes, the recipient may be required to present a valid Emirates ID, passport, or other government-issued identification upon delivery. A signature may also be required to confirm successful receipt of the order.

The name of the recipient should match the details provided when placing the order. For high-value transactions, additional verification may be requested before dispatch.

Inspection Upon Delivery

Customers are advised to inspect the external packaging before accepting the shipment. If the package appears damaged, opened, tampered with, or compromised, please do not accept the delivery and contact our customer service team immediately.

Failed Delivery Attempts

If delivery cannot be completed because the recipient is unavailable, provides an incorrect address or phone number, or fails to complete the required verification, a new delivery attempt may be arranged. Additional delivery charges may apply.

Transfer of Responsibility

The company remains responsible for the order until it has been successfully delivered and accepted by the customer or authorized recipient. After confirmed delivery and receipt, responsibility for the product transfers to the customer.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including courier delays, adverse weather conditions, public holidays, security checks, customs procedures, or force majeure events.

Order Tracking

Where tracking is available, customers will receive tracking information by email, SMS, WhatsApp, or through their customer account.

High-Value Orders

For high-value orders, we reserve the right to apply additional security procedures, including identity verification, payment verification, confirmation calls, restricted delivery locations, or delivery by a specialized secure courier.

Customs, Duties & International Orders

For international orders, the customer is responsible for any applicable customs duties, import taxes, clearance charges, or other fees imposed by the destination country, unless otherwise expressly stated at checkout.

Contact Us

For questions regarding your delivery, please contact our customer service team using the contact information provided on our website..