Returns & Cancellations Policy

We are committed to providing our customers with high-quality gold and jewellery products and a secure shopping experience. Please review our Returns & Cancellations Policy carefully before placing an order.

Returns

Customers may request a return within 7 days of receiving the order, provided that:

• The item is unused, unworn, undamaged, and in its original condition.

• The item is returned with its original packaging, certificates, tags, invoice, and any accessories supplied with the product.

• The item has not been altered, resized, engraved, personalized, or customized in any way.

• The return request has been approved by our customer service team before the product is sent back.

All returned jewellery may be subject to inspection and authentication before a refund or exchange is approved.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized jewellery.

• Engraved or resized items.

• Made-to-order products.

• Items showing signs of wear, damage, alteration, or misuse.

• Products returned without their original certificates, packaging, tags, or documentation.

• Earrings or other products restricted from return for hygiene reasons, where applicable.

Cancellations

Orders may be cancelled before they have been processed or dispatched. To request a cancellation, customers should contact our customer service team as soon as possible.

Once an order has been dispatched, it cannot be cancelled and will be subject to our applicable return conditions.

Customized, personalized, engraved, resized, or made-to-order products cannot be cancelled once production or customization has started.

Refunds

Once a returned item has been received, inspected, and approved, the refund will be processed using the original payment method.

Refund processing times may vary depending on the payment provider or bank. Shipping charges, delivery fees, customs duties, transaction fees, and other applicable charges may be non-refundable, except where required by applicable law.

Gold Price Fluctuations

Due to fluctuations in international gold and precious-metal prices, refunds are based on the original purchase amount actually paid for the eligible returned product and not on any subsequent increase or decrease in the market price of gold.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer service team immediately and provide photographs or other requested evidence.

Once verified, we will arrange an appropriate solution, which may include replacement, repair, exchange, or refund, subject to applicable UAE consumer protection laws.

Return Shipping

Customers may be responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Due to the high value of gold and jewellery products, returns should be made using a secure, trackable, and insured delivery method approved by us. We are not responsible for returned items that are lost or damaged before they are received by us.

Final Approval

All returns, exchanges, cancellations, and refunds are subject to verification and approval in accordance with this policy and applicable UAE laws.

Contact Us

To request a return or cancellation, please contact our customer service team through the contact details provided on our website and include your order number and reason for the request.